Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
FXCT Investments holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
FXCT Investments aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents:
It’s really important that you provide us with a copy of your valid passport, plus we’ll need the page which shows your picture. In some passports, that page includes your signature too. If you don’t have a passport, a valid government issued ID or driving license with your photograph included is needed. If you’re going to provide us with your ID or driving license, we’ll need colour images of the front and back.
We’ll also need a copy of the debit or credit cards you’ve used to make your investment into your account. We’ll need a colour photo of the front side of the card with the first 6 and last 4 numbers, as seen in the image. The middle numbers can be covered, but we’ll need to see the backside of the card which has your signature. Please make sure to cover the C.V.V. numbers when sending us this.
To process and to approve your FXCT Investments account, we’re going to need your Proof of Residence. Proving your address is simple as all we need is a utility bill, local authority tax bill, or a bank statement which has the same name as your passport or your ID, or driving license. The address shouldn’t be older than 3 months. Send your proof of residence (in colour) to [email protected].
WHEN DO I NEED TO PROVIDE THESE DOCUMENTS?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit. Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades. Please note that if we will not receive the required documents on file, your pending withdrawals will be canceled and credited back to your trading account. We will notify you in such event via our system.
HOW CAN I SEND YOU THESE DOCUMENTS?
Please scan your documents, or take a high-quality digital camera picture, save the images as jpegs, then send it to us via mail to [email protected]
HOW DO I KNOW MY DOCUMENTS ARE SAFE WITH YOU?
FXCT Investments holds the security of documentation with the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
ARE THERE ANY FEES THAT WILL BE APPLIED IF KYC IS NOT PROVIDED?
We take the verification of our clients’ account very seriously, and this is a process all our clients has to undergo in order to safely and accurately process any type of funds back to them. If a client does not wish to go through with the process, it is considered a misuse of the account and our services. A weekly fee of 5% will be charged if the given time frames shown below are not respected: Documents after first deposit: 5 business days time limit to submit. Declaration of Deposit (DOD) after every additional deposit: 3 business days. We thank you for your cooperation in helping us make FXCT Investments a safer place to trade.